Privacy Policy
bee989 is committed to protecting your personal data. This Privacy Policy explains exactly what information we collect, how we use it, who we share it with, and the rights you hold over your data as a bee989 player in Bangladesh.
Privacy at a Glance
How bee989 Handles Your Personal Data
The cards below summarise our core data commitments. Please read the full sections beneath for complete detail — this summary is provided as an accessible reference only.
Minimal Data Collection
bee989 collects only the personal data that is strictly necessary to operate your account, process payments, and meet our legal obligations. We do not collect data speculatively or sell it to third-party marketers.
Encrypted Storage
All personal data stored by bee989 is protected using industry-standard AES-256 encryption at rest and TLS 1.2+ in transit. Our servers are hosted in access-controlled data centres with continuous security monitoring.
No Third-Party Marketing
bee989 does not sell, rent, or trade your personal data with external advertisers or marketing companies. Data shared with third parties is limited to verified service partners who operate under strict data processing agreements.
Your Rights Are Respected
You have the right to access, correct, or request deletion of your personal data at any time. Submit a request to our support team and we will respond within the timeframe required by applicable data protection standards.
Transparent Cookie Use
bee989 uses essential cookies to keep you logged in and to protect your session, along with analytics cookies to understand platform usage. No profiling cookies are set for third-party advertising networks.
Clear Retention Limits
bee989 retains personal data only for as long as necessary to fulfil the purposes outlined in this Policy, or as required by applicable legal and regulatory obligations. Data beyond its retention period is securely deleted or anonymised.
Section 1
Information We Collect
bee989 collects personal data through several channels: directly from you during registration and account management, automatically as you use the platform, and occasionally from trusted third-party verification partners. Below is a detailed breakdown of the categories of data we collect and the circumstances in which each category is gathered.
Data You Provide Directly
When you create a bee989 account or interact with our services, you voluntarily provide us with the following categories of information:
- Identity data: Your full legal name as it appears on a government-issued identification document (National Identity Card, passport, or birth certificate).
- Contact data: Your mobile phone number (Bangladesh network), and any email address you choose to associate with the account.
- Date of birth: Collected for mandatory age verification to confirm you are 18 years of age or older.
- Payment data: Your preferred payment method and associated account details, such as your bKash or Nagad mobile wallet number, or bank account details for Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, or Sonali Bank transfers.
- KYC documents: Scanned copies or photographs of identity documents and address verification evidence submitted as part of our Know Your Customer process.
- Account credentials: Your chosen username and encrypted password hash (we never store your password in plain text).
- Communications: Records of your interactions with our customer support team via live chat, email to [email protected], or WhatsApp.
Data Collected Automatically
When you access the bee989 platform, certain technical data is collected automatically by our systems:
- Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
- Usage data: Pages visited, games played, bets placed, session duration, clicks, scroll depth, and navigation paths within the platform.
- Transaction data: A log of all deposits, withdrawals, wagers, wins, losses, and bonus transactions associated with your account.
- Location data: Approximate geographic location derived from your IP address. bee989 does not collect GPS-level location data.
- Cookies and tracking technologies: Session tokens, preference cookies, and analytics identifiers as described in the Cookies section of this Policy.
| Data Category | Collection Trigger |
|---|---|
| Identity & Contact | Account registration |
| Date of Birth | Registration (age verification) |
| Payment Details | First deposit / cashier setup |
| KYC Documents | Withdrawal request or triggered review |
| Device & IP Data | Every platform session |
| Transaction Logs | All financial activity on account |
| Support Records | Any contact with support team |
| Cookies | Browser visit to bee989.net |
Section 2
How We Use Your Data
bee989 processes your personal data on the basis of one or more of the following lawful grounds: performance of the contract between you and bee989; compliance with a legal obligation; our legitimate interests as an online gaming operator (where not overridden by your rights and interests); or, where required, your explicit consent.
The specific purposes for which we use your personal data are as follows:
Account and Service Delivery
- Creating, authenticating, and managing your bee989 account throughout its lifetime
- Processing deposit and withdrawal transactions via bKash, Nagad, Rocket, Upay, and bank transfer channels
- Delivering the games, sports betting markets, and promotions you access on the platform
- Applying and tracking bonus balances, wagering requirements, and promotional entitlements
- Providing customer support responses via live chat, email, and WhatsApp
Identity Verification and Compliance
- Verifying your identity and age (18+ requirement) through our KYC process
- Conducting anti-money laundering (AML) checks on account activity and transactions
- Detecting and investigating suspected fraud, collusion, match-fixing involvement, or other prohibited conduct as defined in the bee989 Terms & Conditions
- Responding to lawful requests from competent authorities
Platform Improvement and Analytics
- Analysing aggregated, anonymised usage patterns to improve the bee989 platform's design, performance, and game offering
- Conducting internal research on player behaviour to enhance responsible gaming tools and bonus structures
- Monitoring platform stability and diagnosing technical errors
Marketing Communications
Where you have provided explicit consent, bee989 may use your contact details to send you promotional offers, seasonal campaigns (such as Eid specials, Pohela Boishakh promotions, BPL season bonuses, or IPL offers), and personalised recommendations. You may withdraw your marketing consent at any time by contacting [email protected] or adjusting your account notification settings. Withdrawal of marketing consent does not affect the lawfulness of processing that occurred before withdrawal.
No Automated Decision-Making: bee989 does not make solely automated decisions that produce significant legal or similarly significant effects on you as an individual without human review. Where automated systems flag an account for review (e.g., AML monitoring alerts), a member of the bee989 compliance team reviews the case before any action is taken.
Section 3
Data Sharing and Disclosure
bee989 does not sell, rent, or trade your personal data with any third party for independent commercial purposes. We share your data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.
Service Providers and Data Processors
bee989 engages a limited number of third-party service providers who process personal data on our behalf in order to deliver our services. All such providers are bound by data processing agreements that require them to handle your data securely, confidentially, and solely in accordance with our instructions. These providers include:
- Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and Visa/Mastercard network processors — to facilitate deposit and withdrawal transactions.
- KYC verification partners: Third-party identity verification services used to authenticate documents submitted during the KYC process.
- Game providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive the minimum session data necessary to render their games within the bee989 platform. Full identity data is not shared with game providers.
- Hosting and infrastructure providers: Cloud hosting and content delivery partners who store and transmit platform data under strict security and confidentiality obligations.
- Analytics providers: Aggregated, anonymised usage data may be processed by analytics tools to help us understand platform performance. These tools do not receive identifiable personal data.
Legal and Regulatory Disclosure
bee989 may disclose personal data to governmental, regulatory, or law enforcement authorities where required to do so by applicable law, court order, or regulatory direction. In such cases, bee989 will disclose only the data specifically requested and will, where legally permissible, notify the affected player that such a disclosure has been made.
Business Transfers
In the event that bee989 undergoes a corporate restructuring, merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and of any material changes to how your data is handled that result from it.
No Cross-Border Transfers Without Safeguards: Where personal data is transferred outside of Bangladesh to third-party service providers, bee989 ensures that appropriate safeguards are in place — including contractual data protection clauses — to maintain a level of protection equivalent to that applied within Bangladesh.
Section 5
Data Retention
bee989 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following retention periods apply to the principal categories of personal data held by bee989:
| Data Category | Standard Retention Period | Basis for Retention |
|---|---|---|
| Account identity and contact data | Duration of account + 5 years after closure | Legal obligation (AML / KYC record-keeping) |
| KYC documents | Duration of account + 5 years after closure | Legal obligation |
| Transaction and betting records | Duration of account + 7 years after closure | Legal obligation (financial record-keeping) |
| Customer support communications | 3 years from last interaction | Legitimate interest (dispute resolution) |
| Marketing consent records | Until consent is withdrawn + 2 years | Legal obligation (consent record) |
| Device and session logs | 13 months from collection | Legitimate interest (fraud detection, platform security) |
| Anonymised analytics data | Up to 3 years | Legitimate interest (platform improvement) |
Upon expiry of the applicable retention period, bee989 will securely delete or irreversibly anonymise the relevant data. Where deletion is requested by you before the end of the standard retention period but a legal retention obligation prevents immediate deletion, bee989 will restrict processing of that data to compliance purposes only and will delete it as soon as the legal obligation permits.
Section 6
Data Security Measures
bee989 takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure. The following security controls are in place across the bee989 platform:
Technical Security Controls
- Transport Layer Security (TLS 1.2+): All data transmitted between your device and bee989 servers is encrypted in transit using TLS 1.2 or higher. The padlock icon visible in your browser address bar confirms this encryption is active.
- AES-256 Encryption at Rest: Sensitive data stored in bee989 databases — including identity documents, payment details, and account credentials — is encrypted at rest using AES-256 encryption.
- Password Hashing: Account passwords are never stored in plain text. They are hashed using a strong one-way cryptographic algorithm with per-user salting, meaning even internal staff cannot retrieve your password.
- Two-Factor Authentication (2FA): bee989 offers optional two-factor authentication for account login, adding a secondary layer of security via a one-time password (OTP) sent to your registered mobile number.
- Intrusion Detection Systems: Automated monitoring systems scan for unusual access patterns, brute-force login attempts, and other indicators of compromise on a continuous basis.
Organisational Security Controls
- Access to personal data held by bee989 is restricted on a strict need-to-know basis. Only staff members whose job functions require access to specific data categories are granted that access.
- All bee989 staff with access to personal data undergo data protection training as part of their onboarding and on an annual refresher basis.
- bee989 conducts periodic internal security reviews and vulnerability assessments of its platform infrastructure.
- In the event of a personal data breach that poses a risk to affected players, bee989 will notify affected individuals promptly and take immediate remediation steps.
Your Responsibility: While bee989 implements robust security measures on our end, the security of your account also depends on the strength and confidentiality of your login credentials. Use a unique, strong password for your bee989 account, enable 2FA, and never share your login details with anyone. bee989 staff will never ask for your password.
Section 7
Your Data Rights
As a bee989 player, you hold a number of rights in relation to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact our support team via live chat or by writing to [email protected]. We will respond to all valid requests within 30 days of receipt. Where a request is complex or numerous, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.
Right of Access
You have the right to request a copy of the personal data bee989 holds about you, along with information about how it is processed.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
Right to Erasure
In certain circumstances you may request deletion of your personal data. This right is subject to any overriding legal retention obligations, such as AML record-keeping requirements.
Right to Restrict Processing
You may request that bee989 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to its processing.
Right to Data Portability
Where processing is based on your consent or on a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
Right to Object
You have the right to object to processing of your personal data where that processing is based on our legitimate interests, including for direct marketing purposes.
Right to Withdraw Consent
Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
Right to Lodge a Complaint
If you are unsatisfied with how bee989 has handled your personal data, you have the right to escalate a complaint to the relevant data protection authority in your jurisdiction.
Section 8
Third-Party Services
The bee989 platform integrates with a number of third-party services in order to deliver its full feature set. While bee989 takes care to select reputable partners and to minimise data sharing with those partners, each third-party service operates under its own privacy policy and data practices for which bee989 cannot be held responsible.
Game Providers
Games available on the bee989 platform are provided by independent game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, among others. When you launch a game, a session token and minimal technical identifiers are passed to the relevant game provider's servers to load and operate the game. These providers do not receive your full identity data, payment details, or KYC documents. Each game provider maintains its own privacy and fair play certifications.
Payment Service Providers
When you initiate a deposit or withdrawal, your transaction is processed by the relevant payment service provider (bKash, Nagad, Rocket, Upay, or a bank transfer partner). The data shared with each payment provider is limited to the information necessary to execute the transaction and verify that the payment method belongs to the account holder. bee989 does not store full card numbers; card payments are tokenised by the payment gateway.
Links and Embedded Content
The bee989 website does not contain embedded content from or links to external websites for promotional or advertising purposes. All content on bee989.net is operated directly by bee989. This Policy applies solely to data processing activities carried out by bee989 or by authorised data processors acting on bee989's behalf.
Section 9
Children and Minors
bee989 is strictly an adults-only platform. Our services are intended exclusively for individuals who are 18 years of age or older. We do not knowingly collect, process, or retain personal data from any person under the age of 18.
Age Verification Commitment
As part of our registration and KYC process, bee989 requires all players to confirm their date of birth and, where triggered by our verification protocols, to submit a government-issued identity document confirming their age. Any account found to belong to a person under the age of 18 will be suspended immediately, all funds will be returned to the payment source used to deposit them, and all personal data associated with the account will be deleted without undue delay once the suspension process is complete.
If You Believe a Minor Has Registered
If you have reason to believe that a person under the age of 18 has created a bee989 account, please notify us immediately by writing to [email protected]. Include as much detail as you are able to provide (without sharing the minor's personal data unnecessarily), and our compliance team will investigate the matter promptly and take appropriate action.
Parental Controls
bee989 strongly encourages parents and guardians to make use of device-level parental control software to prevent minors from accessing online gambling platforms. Tools such as GamBlock, Betfilter, and Net Nanny can be configured to block access to gambling websites across all devices used by minors in your household. For further guidance on protecting young people from gambling harm, please visit our Responsible Gaming page.
18+ Only: By creating a bee989 account, you confirm that you are at least 18 years of age. Providing false information about your age during registration is a material breach of the bee989 Terms & Conditions and may result in permanent account closure and forfeiture of any balances held at the time of closure.
Section 10
Updates to This Policy
bee989 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or improvements to our platform. The date at the top of this page will always show when the Policy was most recently revised.
How We Notify You of Changes
Where a change to this Privacy Policy is material — meaning it significantly affects your rights or the way we process your personal data — bee989 will notify you in advance through one or more of the following channels:
- A prominent notification banner displayed on the bee989 homepage and login page for a minimum of 14 days prior to the change taking effect
- An in-platform notification sent to your bee989 account dashboard
- A direct communication sent to your registered mobile number or email address
Minor amendments — such as corrections to typographical errors, clarifications that do not substantively alter any clause, or updates to reflect the addition of a new payment method or game provider — may be made without advance notice. The revised Policy will take effect from the date shown at the top of the page.
Your Continued Use
Your continued use of the bee989 platform following the effective date of an updated Privacy Policy constitutes your acknowledgement of the revised terms. If you do not agree with any change to this Policy, you should cease using the bee989 platform and may request account closure by contacting our support team. Account closure requests are processed in accordance with the procedure described in the bee989 Terms & Conditions.
Contact Us About This Policy
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way bee989 handles your personal data, please contact our Data Protection team using the details below. All privacy-related correspondence is handled in strict confidence.
| Contact Method | Details | Response Time |
|---|---|---|
| Email (plain text) | [email protected] — subject line: "Privacy Request" | Within 30 days |
| Live Chat | Available 24/7 via the bee989 platform | Same session where possible |
| WhatsApp (plain text) | +880 1700 000000 — available 08:00–24:00 BST (UTC+6) | Within 24 hours |
Governing Language: This Privacy Policy is written and shall be interpreted in English. In the event of any discrepancy between this English version and any translated version that may be made available for reference purposes, the English version shall prevail in all respects.
Questions About Your Privacy?
Our support team is available around the clock to help with any data or privacy concerns. You can also explore related pages for more information about your rights and responsibilities as a bee989 player.